API outage

Incident Report for Leanplum

Resolved

This incident has been resolved.

Posted Aug 04, 2021 - 11:07 PDT

Update

The API latency issue has been resolved and the platform is back to normal API performance.

Posted Aug 04, 2021 - 11:06 PDT

Investigating

The API outage has been resolved and the platform is back to normal API performance as of 12:20pm UTC.

Posted Aug 04, 2021 - 05:50 PDT

Monitoring

We have identified and mitigated the root cause of the API outage. As of 12:20pm UTC, we are back to normal API performance and continue to monitor the system.

Posted Aug 04, 2021 - 05:27 PDT

Identified

We have identified an infrastructure issue and are currently applying a fix.

Posted Aug 04, 2021 - 05:15 PDT

Investigating

We are currently experiencing decreased API availability and increased API latency since 11am UTC. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

Posted Aug 04, 2021 - 05:02 PDT

This incident affected: API.