User-optimal time message scheduling issues

Incident Report for Leanplum

Resolved

All messages affected by the outage were rescheduled and will send as expected. User-optimal time scheduling is fully operational.

Posted Jan 27, 2020 - 03:11 PST

Monitoring

A fix has been implemented and all messages with send times in the future will be retried.

Posted Jan 27, 2020 - 02:27 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 27, 2020 - 02:24 PST

Investigating

We're currently experiencing an issue with user-optimal scheduling which results in failures to schedule any new such messages. The issue started at approximately 9:00 AM UTC. Messages scheduled before that time will deliver as expected. We're actively investigating the root cause.

Posted Jan 27, 2020 - 02:16 PST

This incident affected: Push Notifications.